Shipping, Returns, Warranty, and Service

• Delivery signature is required on ALL orders over $750 (including shipping charges)
• Shipping time are estimates from the carriers and delivery cannot be guaranteed for the estimated delivery ranges.
• Rugged Radios is not responsible for carrier shipping delays.
• Outside peak holidays, weekends and sales events, we generally ship orders received before 12pm PST the same day.
• Expedited orders (Next-Day, 2-Day, etc.) must be received by 1pm to meet pickup times.
• Orders placed during the weekend will be shipped the next business day.
• Although we make every effort, we cannot guarantee same day shipping.
• Upon shipment you will receive a tracking number via email.
• If you are in receipt of an item that is defective, the item must be returned to us within 15 days of the buyer's receipt of defective merchandise. We DO NOT issue 'Call Tags'. Once the item has been received and is, in fact, deemed defective by our Returns Department, a new item will be shipped out to you. You will not be charged a reshipment fee.

Please Note: We only accept returns for Rugged Radios products. Please find return policies for our other product offerings here: Scosche, Magellan, Lowrance.

RETURN POLICY FOR HELMETS

Used helmets are not eligible for return. All returns must be in original packaging and in new, unused condition.

RETURNS AND RETURN FORMS

• Items marked as "clearance", "demo", or "closeout" require prior approval to return.

• All other returns and/or refunds must occur within 30 days of receipt of merchandise. Any returns after 30 days require prior approval and will be refunded as store credit in the form of a Rugged Radios Gift Card.

• Returns may take up to one week to be processed through our Returns Department.

• The buyer is responsible for all return shipping charges.

• EVERY RETURN REQUIRES A COMPLETED RETURN FORM. Additional fees will be charged on packages being returned to us due to an undeliverable address or customer refusal of delivery.

• All returns must be in original packaging and in like-new, resellable condition.

• OUR RETURNS DEPARTMENT INSPECTS EACH AND EVERY PRODUCT THAT IS RETURNED. WE RESERVE THE RIGHT TO REFUSE REFUNDS AND/OR EXCHANGES OF ANY AND ALL RETURNED PRODUCTS IF ONE OR MORE OF THE FOLLOWING HAS OCCURRED:

• Obvious wear & tear such as scratches, dents, water damage, or abuse on any merchandise; kinks or cuts in cables; tears and holes in material items; scratches on headsets and/or intercoms.

• Any and all size adjustments such as helmets, products that have been used, custom fit and/or altered, etc. Dirt, sand, sun and/or water damage, etc. Obvious odors such as cigarette smoke, perfume or colognes, etc. Protective Packaging or original packaging that has been defaced in any manner or is absent upon return.

• Missing related warranty paperwork, mounting hardware, inserts, attached coupons, and/or instructions pamphlets are absent.

• Any products returned that were not purchased directly from Rugged Radios will not be processed.

RETURN POLICY FOR KITS / BUNDLES

• Products sold as kits (UTV Kits, Radio Kits, Bundles, and others) contain components that cannot be returned or exchanged individually. Be sure you understand all of the components in any kit before purchasing.

EXCHANGES

• Items marked as "clearance", "demo", or "closeout" require prior approval to return.

• Items being returned for exchanges MUST be in brand new, resellable condition, in the original packaging as clearly stated above.

• Approved returns intended for the purpose of exchanging will be refunded, and a member of our sales team will contact you to place a new order.

• All returns are subject to inspection; If your return product is not in its original condition as received or if your return exceeds 15 days from date of purchase, you may be subject to a restocking fee of up to 20% of the retail value of the product returned.

• Items returned in damaged or used condition may be denied.

• A refund will be remitted to you via your credit card account, PayPal, or via company check for the merchandise amount minus a 20% restocking fee for all other items. Original shipping fees will not be refunded.

• You will be called by a Rugged Radios representative, and a refund confirmation email will be sent to you.

• Free promotional merchandise associated with your purchase must be included with your return, or we reserve the right to charge your credit card account for the full retail fee of the promotional item. All promotional items must be returned in original, brand-new condition as previously stated.

DEFECTIVE MERCHANDISE

• If you are in receipt of a defective item, the item must be returned to us within 30 days of the buyer's receipt of defective merchandise. We DO NOT issue 'Call Tags'. Once the item has been received and is deemed defective by our Returns Department, a new item will be shipped out to you. You will not be charged a reshipment fee.

INTERNATIONAL POLICY FOR DEFECTIVE MERCHANDISE

• Rugged Radios does not offer any warranty or guarantee on items shipped outside of the United States. Should a defective item be sent back to Rugged Radios without prior consent from the returns department, it will be at the discretion of the returns department to handle the situation accordingly.

PLEASE INCLUDE THE FOLLOWING WITH ALL RETURNED ITEMS

• The merchandise must be in its original packaging and brand-new, resellable condition with all related paperwork and packaging.

• A copy of your order invoice.

• Return Form with a short but precise note listing the reason(s) for the return and/or exchange.

• We recommend using a reputable carrier to ship and insure your package for your protection. We are not responsible for lost or damaged merchandise that has been shipped to us. Please retain your shipping receipt.

PLEASE SEND ALL RETURNS AND COMPLETED RETURN FORM TO:

Rugged Radios
Attn: Returns Department
509 Traffic Way
Arroyo Grande, CA 93420